Help Centre
Help Centre
If you can’t find a product on our site, you may contact us via email on Support@conlog.com (our email support desk operates Monday to Sunday, 24 hours per day) or via phone on +27 31 268 1227 (our call support desk operates from Monday to Sunday, 07:00 to 23:00).
If you need more information on a product, you may contact us via email on Support@conlog.com (our email support desk operates Monday to Sunday, 24 hours per day) or via phone on +27 31 268 1227 (our call support desk operates from Monday to Sunday, 07:00 to 23:00).
If you aren’t sure if the product you wish to purchase is fit for purpose, then recommend you contact us for advice. You may contact us via email on Support@conlog.com (our email support desk operates Monday to Sunday, 24 hours per day) or via phone on +27 31 268 1227 (our call support desk operates from Monday to Sunday, 07:00 to 23:00).
The installation of Conlog meters must be done by a suitably qualified and registered electrician capable of issuing an ECOC, in compliance with the Electrical Installation Regulations 2009 and the Electrical Installation Regulations 2009 – Associated Standards.
Click here to get in touch with a Conlog-approved installer
If you are encountering problems after you have installed your Conlog metre, we recommend you contact our help centre. You may contact us via email on Support@conlog.com (our email support desk operates Monday to Sunday, 24 hours per day) or via phone on +27 31 268 1227 (our call support desk operates from Monday to Sunday, 07:00 to 23:00).
At check out you will be given the option to choose to make your payment through OZOW or Payfast. The full payment is required, and courier charges will be added based on the delivery address you enter.
The only change you might notice to the total price of your order will be as a result of the courier charges that are added based on the delivery address you enter.
Check to make sure your mailbox is not full or if you had any e-mail server problems. Spam blockers also prevent email acknowledgements from being delivered.
To keep up to date on any promotions that Conlog Direct is running, we recommend that you follow our social media pages. We share regular updates and information relating to our products and promotions on our social media pages, so by following these pages you will get to receive information as its released. You can find links to our Facebook and Instagram pages on the left of your screen.
Deliveries take between 1-5 days depending on whether you are in a major centre, metropolitan area, regional area or intra regional area.
Conlog Direct has elected to extend a flat delivery/courier fee to all Conlog Direct customers > R150 anywhere in South Africa, except R100 in KZN (exception).
Login into your account and go to My Account. Select Addresses to open the Address tab. You can edit both your billing address and your shipping/delivery address from this tab by selecting edit on the address you would like to change.
You can use Skynet’s basic tracking tool to track your delivery by entering your tracking number here.Â
Alternatively, you can contact Skynet’s Customer Service via WhatsApp, send an email to customerservice@skynet.co.za or call Skynet on 087 106 9966 to track your package
Should there be a problem with your order, you may contact us via email on Support@conlog.com (our email support desk operates Monday to Sunday, 24 hours per day) or via phone on +27 31 268 1227 (our call support desk operates from Monday to Sunday, 07:00 to 23:00).
Currently we only offer delivery within South Africa, and do not offer international delivery at this time.
Yes, you can return a product you have purchased – however proof of purchase will need to be supplied
To return a product, you may contact us via email on Support@conlog.com (our email support desk operates Monday to Sunday, 24 hours per day) or via phone on +27 31 268 1227 (our call support desk operates from Monday to Sunday, 07:00 to 23:00).
To initiate a return of product process, please contact us via email on Support@conlog.com (our email support desk operates Monday to Sunday, 24 hours per day) or via phone on +27 31 268 1227 (our call support desk operates from Monday to Sunday, 07:00 to 23:00).
When a claim for a refund is lodged, an assessment of the order status will be carried out.
An order/s, of which all of the components are manufactured by Conlog may be cancelled, however only with written agreement and if delivery has already taken place. Products being returned should be received in new condition.
The customer will be responsible for a 10% of the net invoice price of the returned goods. Conlog may consider acceptance of returned goods which are not in a new condition, and in which instance charges for restoring the product to new condition will be added to the return goods cost and shall be payable by the customer.
If the purchase was made with cash, then the refund will be paid once the customer has provided proof of the purchase and that these funds were paid to, and received by Conlog.
If the Customer is a credit customer, then, the order (appropriately endorsed) together with the request for cancellation will be filed in the customer file for reference purposes and no further action taken.
The customer will be responsible for a 10% of the net invoice price of the returned goods. Conlog may consider acceptance of returned goods which are not in a new condition, and in which instance charges for restoring the product to new condition will be added to the return goods cost and shall be payable by the customer.
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To set up an account select Register which will open a popup which shows a registration form. You can also register using your Google account by selecting the Sign in with Google button below the form.
Once you have successfully signed up you will automatically be logged in.
To reset your password, select Login from the main menu. Select the forgot password link above the sign in button. Enter the email address that you used to register and select the Email Reset Link button.
An email with reset instructions will be sent to the email address provided.
Login into the website by selecting Login from the main menu. After logging in, select My Account from the main menu and select Account Details. You can edit your details as well as update your password on this tab. Select the Save Changes button to save your account changes.
To add or edit your shipping and billing addresses select the Addresses tab. Select the Save Address button to save your address changes.
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